US Airways Phone System Crashed
March 17, 2007
I am supposed to be on a plane to Hartford (via Philadelphia) at 10 p.m. tonight. Travel to both airports is non-existent. Since 11 a.m., I've been trying two or three times an hour to re-schedule my flight. It's not the hold times that bother me: The phone system is literally crashed, so I haven't even had the luck of being placed on hold. When I click the appropriate prompts, I hear a busy signal and then the line goes blank. You would think a major U.S. airline could hire a few dozen temporary workers to handle cancellations. I guess that's why most are bankrupt: no forward thinking or ability to prepare for the unexpected (though bad weather in March certainly doesn't qualify as unforeseen.)